Frequently Asked Questions

We handle a broad spectrum of cases, including clinical negligence, personal injury, child protection, birth injury, brain injury, catastrophic injury, military injury, industrial disease, road traffic accidents, abuse, police injury, and COVID-19-related cases.

Absolutely. We offer free consultations to understand your needs and explain how we can assist.

Our reputation as a reliable and high-quality provider operating within the sector for over twelve years speaks for itself. We have a thorough and continuous training program for all staff and a robust quality control process at various stages of every case.

We are proud to be approved by both AvMA and APIL, featuring on their dedicated database of medical experts for our services.

We typically return all estimates within 24 hours of receiving your records or instructions.

Yes, many of our services are recoverable as profit costs or disbursements. Legal precedent supports the recoverability of our fees when the work performed aligns with tasks typically undertaken by a fee earner.

Yes, we offer deferred payment options. Please contact us to discuss the terms and conditions.

Our service is tailored to your particular needs, which may vary on a case-by-case basis. We're happy to discuss the case with you to provide the most cost-effective option.

Turnaround depends on record volume and complexity. Our standard turnaround time for sorting, paginating, and indexing is 14–21 days. For collation and a chronology, it's 21–28 days. We also offer urgent options.

Yes, usually. It's best to call us in advance so we can plan accordingly.

Of course. We adapt our output to match your firm’s preferred format, terminology, or style.

Yes. We regularly manage large, multi-phase cases and can support cases over several months or years.

Our systems are ISO 27001 certified, Cyber Essentials accredited, and GDPR compliant. All data is processed in the UK, on secure servers, and via encrypted systems.

Yes. Through the MRC Portal, you can access files securely, track case progress, and communicate with our team in real-time.

MRC is committed to protecting personal information. We maintain a robust information security management system and comply with GDPR. Our data security is accredited through the Government’s Cyber Essentials scheme, and the MRC Portal operates with ISO27001, Cyber Essentials, and PCIDSS certifications. All data remains stored within UK Data Centres.

Not at all. Our AI is available to enhance our offering, but you can always opt to not use it.

It accelerates processing times, improves consistency, and reduces manual admin. It's ideal for high-volume or time-sensitive cases.

Yes – whether you would like to become completely paperless or just more paper-light, we have several options. We can set up a workspace on the MRC Portal for secure uploads or accept records uploaded to your own portal.

Yes, we provide searchable PDFs and share them securely using the MRC Portal. Hard copy records can be confidentially destroyed by MRC or returned to you.

Records can be uploaded electronically to the secure MRC portal or your own portal. Alternatively, you can email encrypted records to our operations team or send hard copies.

We have a team of experienced nurses staff all trained to produce consistently high-standard collated records.

Our team consists of experienced nurses, midwives, dentists, and doctors, most of whom have been carrying out medico-legal work for many years.

Our team covers over 70 different medical specialisms to ensure your case is assigned to the most appropriate person.

Yes. If it helps streamline your workflow, we’re happy to liaise directly with your instructed experts — whether that’s a medical expert, barrister, or ATE insurer — always with your approval.

Absolutely. You can speak to your dedicated case manager or the clinical professional working on your file at any time. We welcome open communication and collaborative working.