Service Co-Ordinator

• Coordinate the end-to-end journey of client case files

• Liaise with solicitors, case handlers, experts, and internal teams to progress cases

• Maintain and update case tracking logs, schedules, and digital systems

• Monitor turnaround times and prioritise urgent or time-sensitive matters

• Organise medical records for processing, scanning, and digital collation

• Provide friendly and professional client communication via phone and email

• Support internal workflows and contribute to the smooth running of daily operations

• Identify and escalate issues proactively to ensure service continuity

We're looking for someone who is:

• Exceptionally organised and detail-focused

• Confident managing multiple tasks and priorities

• A clear communicator with excellent interpersonal skills

• Proficient in Microsoft Office and able to learn bespoke systems

• Calm under pressure and solutions-focused

• Experienced in administrative, coordination, or customer support roles

• Comfortable working independently and as part of a busy team

• Friendly, approachable, and motivated to support clients and colleagues